Refund policy

Return and refund policy


Cheezix Baits follows Swedish and EU consumer rules for online purchases.

Right of withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days after receiving your order.

To use your right of withdrawal, please contact us by email within 14 days after receiving your order.


Returned products should be sent back without unnecessary delay after you have informed us that you want to withdraw from the purchase.

Condition of returned products

Products should be returned in unused condition and, if possible, in the original packaging.

You may inspect the product in the same way as you would in a physical store. If the product has been used more than necessary to inspect it, a reduction in refund value may apply.

Return shipping

The customer is responsible for the cost of return shipping unless the product is faulty or we have agreed otherwise.

Please contact us before sending a return, so we can provide return instructions.

Refunds

After we receive and inspect the returned product, we will process the refund using the original payment method where possible.

Faulty or damaged products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible by email and include your order number and photos of the issue.


Custom or personalised products

Custom-made or personalised products may not be covered by the right of withdrawal if they were made specifically according to the customer’s instructions.

Contact

For questions about returns or refunds, please contact us by email.